Returns

Thank you for shopping with Wallstickerarts. We strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your order, we are here to help.

Returns

  1. Eligibility:

    • Items must be unused, uninstalled, and in the same condition that you received them.
    • Items must be in the original packaging.
    • Proof of purchase is required for all returns.

  2. Timeframe:

    • You have 30 calendar days from the date you received your item to initiate a return.

Process

  1. Initiating a Return:

    • To initiate a return, please contact our customer service team at info@wallstickerarts.co.uk with your order number and the reason for the return.
    • Once your return is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

  2. Shipping:

    • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

  1. Processing:

    • Once we receive your item, we will inspect it and notify you of the status of your refund.
    • If your return is approved, we will initiate a refund to your original method of payment within 3 business days.

  2. Partial Refunds:

    • Partial refunds may be granted in certain situations, such as:
      • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
      • Any item that is returned more than 30 days after delivery.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us atinfo@wallstickerarts.co.uk .

Non-Returnable Items

  • Custom orders or personalized items.
  • Items on sale or purchased with a discount.

Contact Us

  • If you have any questions about our return policy, please contact us at info@wallstickerarts.co.uk.